Terms and Conditions

APPOINTMENT POLICIES

CANCELLATIONS & RESCHEDULING
We understand that plans can change. We kindly ask for at least 24 hours’ notice when cancelling or rescheduling an appointment.

Appointments cancelled or rescheduled with less than 24 hours' notice may be subject to a 30% cancellation fee. Same-day cancellations and no-shows may be charged the applicable service fee. 

Please contact us as soon as possible if an unexpected situation arises.

LATE ARRIVALS
Arrivals more than 10 minutes late may need to be shortened or rescheduled to respect the next client's appointment. 

PAYMENT
A valid credit card must be kept on file to secure appointments. Payment is due at the time of service unless otherwise stated. 

REFUNDS
Because our services are customized and performed specifically for each client, all service purchases are non-refundable. If you have a concern about your service, please contact us so we can discuss it.

SERVICE ADJUSTMENTS
If you are unhappy with a service, please reach out within [3 days] of your appointment. We want every client to feel confident and cared for and will review concerns on a case-by-case basis.

APPOINTMENT CONFIRMATION
By booking an appointment with Skin Envy Co., you acknowledge and agree to these policies.