Appointment Cancellation Policy
We realize that emergencies and other scheduling conflicts arise and are sometimes unavoidable. However, advance notice allows us to fulfill other client’s scheduling needs and keeps the spa operating at is most efficient level. Due to our one-on-one, treatments, missed appointments are a significant inconvenience to your provider, the spa and other clients. This policy is in place out of respect for our providers & our clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot, and leave a hole in your service providers schedule. 1. Please provide our office with 24-hour notice to change or cancel an appointment. Clients who do not attend a scheduled appointment or do not provide 24-hour notice to change a scheduled appointment may be responsible for a $25.00 service charge. This charge must be paid on or before the next scheduled appointment.
In order to be eligible for a refund, you will have to request it within 7 days of your package purchase. Refunds will be considered as long as there has been no services rendered or appointment cancellations on that package. There is no refund on Gift Cards or once services have been rendered. In certain situations, a 10% fee will be charged.
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